Refund and Return Policy

1. Transparency & Customer Commitment

At Fast Invoice (accessible at fastinvoice.online), our priority is delivering reliable, efficient invoicing and estimation software for trade contractors and professional service businesses. We stand behind fair, transparent billing without hidden hurdles.

This policy governs all conditions, timeframes, and procedural workflows concerning subscription refunds, cancellations, and billing inquiries.

2. 15-Day Free Trial (Zero Risk)

Before incurring any cost, every new account enjoys fifteen (15) full days of unrestricted trial access:

• No credit card required: We never require payment cards or billing details to begin exploring the system.
• Complete functional capabilities: Full access to PDF generation, customer web viewing portals, digital e-signature captures, and custom payment instruction configurations.
• Zero surprise charges: Once 15 days elapse, access securely pauses without any automated charge unless you explicitly choose to subscribe.

3. 14-Day Money-Back Guarantee for New Subscriptions

If you purchase any paid subscription (monthly, quarterly, semi-annual, or annual) and find that Fast Invoice does not align with your business requirements, you are entitled to a 100% money-back guarantee within fourteen (14) calendar days from the date of your initial transaction.

Within this 14-day window, our team will process a complete refund without complications or cancellation penalties.

4. Payment Processing Channels (Paddle & Stripe)

In order to provide robust international compliance and bank-grade encryption, subscription transactions are fulfilled through two authorized channels:

• Paddle.com Market Ltd. (Merchant of Record): In transactions routed through Paddle, Paddle acts as the Merchant of Record, ensuring full statutory tax collection and executing refunds directly back to your payment method in compliance with consumer trade laws.
• Stripe Inc. (Direct Gateway): For checkouts managed via Stripe, refund instructions are processed programmatically back to the originating debit or credit card.

5. Refund Eligibility Criteria

Refunds are readily authorized under any of the following conditions:

• Satisfaction Guarantee (First 14 Days): Any request submitted within 14 calendar days of your initial subscription purchase.
• Duplicate or Erroneous Transactions: Any redundant billing event resulting from a gateway or connection error will be reimbursed immediately upon verification.
• Critical System Outage: Prolonged, persistent server downtime attributable to our infrastructure that materially blocks your ability to bill clients and cannot be remedied by our engineering team within reasonable time.
• Statutory Cooling-Off Rights: Unwaivable statutory withdrawal rights guaranteed to consumer subscribers residing within the European Union, United Kingdom, and eligible international jurisdictions.

6. Auto-Renewals & 48-Hour Courtesy Grace Period

Paid subscriptions renew automatically at the end of each billing cycle to ensure uninterrupted invoice delivery and client web links. However, we acknowledge that inadvertent renewals can occasionally occur:

7. Non-Refundable Circumstances

To protect platform stability and prevent dishonest exploitation, refunds cannot be granted in the following scenarios:

• Requests submitted after the expiration of stated guarantee windows (outside the initial 14-day period or past the 48-hour renewal window).
• Accounts suspended or permanently terminated for material violations of our Terms of Service (e.g., deceptive billing, spamming, identity fraud).
• Commercial settlements between contractors and their end clients (Fast Invoice is not a party to client payments and never holds customer escrow).

8. Hassle-Free Subscription Cancellation

You hold total autonomy over your billing cycle. You may turn off auto-renewal at any moment directly from your account (Settings > Billing / Subscription).

Cancellation incurs zero hidden fees or penalty charges. You retain full access to all Pro features and document archives until the exact expiration date of your current paid billing period.

9. Chargeback & Dispute Policy

If you identify an unfamiliar billing charge, we kindly ask that you contact our support team before initiating a bank chargeback or dispute.

We resolve legitimate billing concerns within 24 hours. Premature bank disputes generate substantial administrative fees, automatically freeze user account privileges, and trigger banking resolution queues that can take up to 60 days to clear.

10. Step-by-Step Refund Process

Requesting a refund is simple, fast, and structured:

11. Bank Processing & Settlement Timelines

Once Fast Invoice issues a refund instruction through Stripe or Paddle, funds leave our merchant account immediately. Depending on your financial institution's processing cadence, the credit will appear on your statement within five (5) to ten (10) business days.

All refunds are credited exclusively to the original payment instrument and in the original billing currency to safeguard against financial fraud.

12. Billing Support & Inquiries

For any questions regarding your billing status, invoices, or refund eligibility, please reach out to our customer operations desk: